General Terms and Conditions of Sale

Last updated: October 20, 2026

Article 1 – Seller

The nyxelle.fr website is published by Mr. Sébastien GIACOBBE, a sole trader operating under the business name Livora, SIRET 487 594 640 00061, 26 rue Boscary, 13004 Marseille, France. Contact: contact.nyxelle13@gmail.com – 07 61 61 91 71. VAT not applicable, Article 293 B of the French General Tax Code.

Article 2 – Purpose

These General Terms and Conditions of Sale govern sales concluded on nyxelle.fr between the seller and any consumer buyer. Any order implies their acceptance without reservation.

Article 3 – Reserved for adults

The products are intended for intimate and adult use. Access to the website and any order is reserved for persons aged 18 or over. By confirming their order, the buyer certifies that they are of legal age. The seller may cancel any order if there is any doubt about the buyer's age.

Article 4 – Products

The products are described with the greatest possible accuracy; photographs are for illustrative purposes only. Offers are valid while stocks last. If a product is unavailable after an order has been placed, the buyer will be informed and refunded as soon as possible.

Article 5 – Prices

Prices are stated in euros, all taxes included, excluding delivery costs, which are indicated before the order is confirmed. Products are charged at the price in effect at the time the order is placed.

Article 6 – Order

The buyer selects their products, checks their cart, enters their contact details, chooses delivery, and then confirms their order, thereby agreeing to pay. A confirmation email is sent to them. The seller may refuse an unusual order or an order from a customer with whom a dispute is ongoing.

Article 7 – Payment

Payment is made online by credit card or any other method offered. Payments are secured by Shopify Payments; the seller never has access to banking data. The description on the bank statement is neutral.

Article 8 – Delivery and discretion

Products are delivered in France to the address provided. The indicated delivery times are estimates. Packages are shipped in neutral packaging, with no mention of the contents. If a package is damaged, the buyer must make a reservation of rights with the carrier and notify the seller within 48 hours. If delivery does not occur within the stated timeframe, the buyer may terminate the contract under the conditions of Articles L216-2 et seq. of the French Consumer Code.

Article 9 – Right of withdrawal

The buyer has 14 days from receipt to withdraw without giving any reason, by emailing contact.nyxelle13@gmail.com (Article L221-18 of the French Consumer Code). Products must be returned within 14 days of this notification, complete and in their original packaging; return costs are borne by the buyer. The refund will be issued within 14 days and may be delayed until the products or proof of shipment have been received.

Hygiene exception: in accordance with Article L221-28 5° of the French Consumer Code, the right of withdrawal does not apply to unsealed goods delivered that cannot be returned for hygiene or health protection reasons: sex toys, intimate accessories, lubricants, and cosmetics whose sealed packaging has been opened. Lingerie and clothing may be returned if unworn, unwashed, with intact labels and hygiene protections.

Article 10 – Legal guarantees

All products benefit from the legal guarantee of conformity for 2 years from delivery (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). Complaints: contact.nyxelle13@gmail.com.

Article 11 – Use of products

Products must be used in accordance with their instructions. It is recommended to clean intimate accessories before and after each use.

Article 12 – Personal data

The data collected is used to process orders, is subject to enhanced confidentiality, and is only transmitted to payment and shipping service providers. GDPR rights: contact.nyxelle13@gmail.com. See our privacy policy.

Article 13 – Mediation

For any complaint, first contact contact.nyxelle13@gmail.com. In the event of an unresolved dispute, the buyer may free of charge refer the matter to the consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris – www.cm2c.net.

Article 14 – Applicable law

These General Terms and Conditions of Sale are subject to French law. The consumer buyer may bring proceedings before the court of their place of residence.